FAQ

How do I access my account?

Launch Google Chrome and login to your UCNS Examination Site HERE.

Use the username and password previously provided to you

If you have forgotten your password, click on the "Forgot your password" link HERE and follow the next steps

How do I book my exam?

Click the link below to view a short video on the registration process from a candidate perspective. CLICK HERE TO VIEW THE VIDEO

What if I need to cancel or rebook my reservation?

Contact Todd Bulson, Senior Manager, Certification at tbulson@ucns.org or (612) 928-6067.

Will the proctor be able to access my personal computer files and documents without my knowledge?

ProctorU proctors cannot secretly access your computer files. With your permission, proctors have the ability to view your screen and utilize the mouse and keyboard as if they were sitting next to you.

Once the exam starts, the proctor will monitor everything on the screen, but can no longer use your mouse and keyboard. During the entire process, a chat box is running, and you can see what permissions the proctor currently has at any time.

The entire chat is saved, including a record of what actions the proctor took while accessing your computer.

Where can I test my system for the Online Proctor Requirements?

It is mandatory to install the Guardian Secure Browser HERE and the ProctorU Extension HERE, and review the Virtual Proctoring Technical and Examination Location Requirements HERE two weeks before your exam date to confirm your operating system's compatibility.

Use the Test It Out HERE feature for equipment compatibility located in your UCNS Examination Site.

Please note that a "Pass" or "Green" status on the Test It Out feature can not guarantee that you will not experience technical issues during your exam launch or exam session.

It is mandatory to review ProctorU's Internet Connection/Bandwidth HERE requirements.

A hardwired internet connection is recommended.

A wireless connection can be unstable with an increased risk of disconnection during the exam. If you choose to use wireless, we recommend a speed of at least 10Mbps.

Hot spotting and tethering are NOT a stable connection and NOT permitted on ProctorU.

On exam day, please reduce the number of applications and users on your bandwidth connection.

Please test your internet speed prior to the exam day using one of the following tests:

http://speedtest.googlefiber.net/
http://beta.speedtest.net/
https://fast.com

What should I do before connecting to an Online Proctor?

Ensure your computer station is prepared 30 minutes prior to the scheduled connection time to reduce potential connection issues. It is MANDATORY that all candidates test their exam day computer PRIOR to the examination date to ensure all requirements are met. If a candidate is unable to access their examination due to a failure to complete the computer readiness check prior to the exam, they will forfeit their booking.

For additional preparedness, you MUST review the Remote Proctoring FAQ Page HERE regarding remote proctoring and preparedness for examination day.

Meazure Learning highly recommends downloading the secure browser and testing your equipment well in advance of your test session. Please read more details via the link above.

Technical issues encountered during the exam, which are a result of the candidate requiring a rebooking of the exam, may result in additional exam fees payable by the candidate.

Click on This Video to watch how the testing process works on exam day.

What are the steps to launch my exam?

Ensure your computer station is prepared at least 30 minutes prior to the scheduled connection time to reduce potential connection issues.

Disable your browser's Pop-Up Blocker HERE and clear out your browser's Caches HERE.

Restart your equipment to clear out some processes and programs that are running in the background, taking up your RAM storage.

Launch Google Chrome and login to your UCNS Examination Site.

Click on HERE to use the Test It Out feature for equipment compatibility.

Select the 'Launch Exam' button at your exam time.

You will be redirected to the Guardian Secure Browser and prompted to download and run the LogMeIn (LMI) Rescue applet file.

You will be connected with a proctor within 15 minutes. Please do not refresh or open multiple testing sessions. Select the 'Support' link on the top left side of the Guardian Secure browser if you need assistance.

What are the Exam Policies for Late Arrivals?

Loggining in at your scheduled connection time is critical to a successful administration.

If you are more than 15 minutes late, you will not be able to complete the exam. It may be possible to reschedule the exam within the current testing window, subject to remote proctor availability.

If you experience technical issues during your connection time that can not be resolved within 60 minutes by the ProctorU support agent, you will be required to rebook your exam.

All candidates who miss their examination sitting will be redirected to UCNS for next steps.

If unable to attend the exam due to illness or emergency, please contact please contact Todd Bulson, Senior Manager, Certification at tbulson@ucns.org or (612) 928-6067.

What do I do if I encounter technical issues with the ProctorU Platform?

For assistance in setting up your computer station, confirming preparedness (determining whether software and hardware requirements are met), or connecting to the proctor, please contact Meazure Learning Support directly:

Real Time Chat: Click HERE.
Phone: 1-855-772-8678, Option 1.

Contact Information for Meazure Learning

Meazure Learning Support

Real Time Chat: Click HERE.
Ticket support (for non-urgent matters): Click HERE.
Phone: 1-855-772-8678, Option 1.